Neelima Matrimony – Privacy Policy

At Neelima Matrimony, we are committed to safeguarding your privacy and ensuring that your personal information is handled with transparency, responsibility, and the highest level of security. This Privacy Policy explains how we collect, use, store, and protect your data across all our platforms.

1. Information We Collect

We may collect the following categories of information:

• A. Basic Profile Information
  • Name, age, gender
  • Contact number and email
  • Caste, religion, community
  • Education and occupation
  • Location details
• B. Additional Matchmaking Information
  • Photos, interests, preferences, expectations
  • Family details (shared voluntarily)
  • Profile verification documents (Govt ID, if provided)
• C. Activity-Based Information
  • Profiles you view, like, or interact with
  • Communication preferences
  • App/website usage statistics (non-sensitive)

This information helps us provide accurate matches and a secure matchmaking experience.

2. How We Use Your Information

Your information is used strictly for legitimate service purposes, such as:

• Displaying and recommending your profile to compatible matches
• Enhancing match suggestions using your preferences
• Enabling communication through our platform or Relationship Managers (for Assisted Plans)
• Providing customer support and resolving queries
• Improving platform features and user experience
• Ensuring account verification and fraud prevention

We never sell, rent, or misuse your personal information.

3. Data Security

We follow strict data protection protocols to keep your information safe:

• All personal information is stored securely using modern encryption and security standards.
• Profile data is accessible only to verified and authorized Neelima Matrimony employees.
• Sensitive documents (e.g., ID proofs) are protected with restricted access.
• We do not store payment card or UPI information—these are handled by secure payment gateways only.

Your privacy is our highest priority.

4. Profile Visibility & Control

You have full control over your profile and visibility settings:

• Your profile is shown only to relevant and compatible users.
• Personal contact details (phone number/email) are never publicly visible without your consent.
• You may request:
• Profile edit or correction
• Temporary deactivation
• Permanent deletion of your profile

All such requests are processed promptly upon verification.

5. Testimonials & Success Stories

With your explicit consent:

• We may publish your success story or testimonial on our website, app, or promotional materials.
• We may share your success story in our social media groups or community pages.
• No testimonial or photo is ever posted publicly without your written or recorded permission.

Your happiness inspires others, and sharing is always optional.

6. Social Media Groups & Community Interaction

Neelima Matrimony maintains official groups and communities on social media platforms. With your permission:

• You may participate voluntarily in these groups.
• You may allow promotional posting of your success story.
• You may withdraw your consent at any time.

Participation is purely optional and controlled entirely by the member.

7. Third-Party Payments

All online payments are processed securely through trusted payment gateways such as Razorpay or others.

• We do not store your card information, UPI details, or banking passwords.
• Payment processing is handled according to the security standards of the payment provider.

8. Your Rights as a Member

You have complete rights regarding your information:

• Right to Access: Request what data we hold about you
• Right to Correction: Update or correct your profile details
• Right to Deletion: Request permanent removal of your data and account
• Right to Deactivation: Temporarily pause your profile
• Right to Withdraw Consent: Opt out of testimonials, promotions, or social group participation

To use any of these rights, simply contact our support team.

9. Grievance & Support Contact

For privacy-related queries, corrections, or account deletion requests, email us at:

info.neelimamarriage@gmail.com

Your requests are processed securely after account verification.

10. Policy Updates

Neelima Matrimony may update this Privacy Policy from time to time to improve compliance and service quality. All changes will be posted on our website for transparency.